Important Notes/House Rules/Terms & Conditions
PLEASE READ IN FULL BEFORE MAKING A BOOKING.
Check-In/ Check-Out
Check in - 3 pm
Check out - 11 am
Check-in Steps
Intimate site supervisor of your arrival, 5 minutes prior to arrival at TeHyCa.
If you are coming in your own vehicle, park at designated space by the road 30 meters ahead of the gate of TeHyCa on the opposite side.
Intimate site supervisor of arrival and wait for their assistance. Keep ID cards of all visitors handy as it will be required for Check-in.
We do not provide early check-in or late check-out. If guests arrive earlier than check-in time, they can leave their luggage and explore around or go sight-seeing and occupy the room as soon as its ready.
Guest cannot choose specific room in a category while booking. On arrival guest can choose from available rooms in the booked category. Guest who's booked most in advance will be given preference of room choice if more than one guest is awaiting a room.
Cancellation policy
100% refund 15+ days prior to check-in.
50% refund if 8+ days prior to check-in.
No refund within 7 days of check-in. (In case of no refund, 25% discount will be given for a future stay, within 3 months from prior booking check-in date, if cancellation is intimated at least 3 days prior to check-in)
TeHyCa reserves the right to cancel any booking at anytime without giving any reason even during stay . If for any reason the cancellation is from our side, 100% refund will be given. Your stay can be cancelled by TeHyCa for various reasons, such as critical equipment failure & repair/maintenance, Govt. red alerts, extreme weather conditions, natural disasters, Govt. officials/dignitary/VIP stay/visit, staff shortage etc. TeHyCa also serves as the residence of the founding family and your booking may be cancelled to accommodate their private guests.
TeHyCa reserves the right to cancel booking without refund if its due to guest misbehaviour, illegal activities or any inconvenience/disturbance/safety concerns caused to self/residents/staff of TeHyCa.
In the event of a cancellation, TeHyCa will not provide/arrange alternate accommodation but will give refund as per applicable policy.
Children Policy
Children are permitted at TeHyCa but on Guardians responsibility. Parents/adults must ensure that their accompanying children must be next to them at all times! Being very careful and giving full attention to children outdoors is imperative for their safety. Look at Terrain/Location challenges.
Child below 3 years of age will have no extra head charges. 50% of extra head charges will apply for child between 3 to 8 years of age. 100% extra head charges will apply for child above 8 years of age.
Date change request
Free before 15 days of check-in .
Cancellation policy applies within 14 days of check-in.
Terrain/Location challenges
Being located on a mountain slope, navigation through this property requires climbing up and down many steps at a time.
Do check room pages to see the step count to desired room. Being physically fit and mentally strong is imperative to enjoy this property. If this maybe a concern for any reason such as health reasons, disability etc this property may not be ideal for stay. Being cautious of the terrain and staying few feet away from any steep areas is imperative to avoid accidents. You must stay close to the children and hold them at outdoor areas to avoid any risks/dangers.
As we are located in a remote location with a challenging terrain, our services may differ from typical hotels. There is no 24/7 reception services & rooms is cleaned only on advance request post check-in. We limit room service to 3 meal times a day and kindly ask that all service requests/food orders be placed together a few hours. Although we cannot guarantee precise delivery time of requests/food orders, we try our best, given the circumstances of the day. We by no means identify ourselves as a luxury property. We are best enjoyed by those who finds luxury immersing themselves in nature and having a spirit of adventure.
Wildlife
TeHyCa is part of local nature, blessed to be in a location where flora and fauna is blooming and within close proximity to the dense forest. Kodaikanal is also a wildlife sanctuary and so do not be surprised to see all types of wildlife all around Kodaikanal and TeHyCa including large animals like bisons, wild boar, dogs to smaller ones like monkeys, porcupines, squirrels, rabbits & rats, insects like spiders, butterflies, moths, houseflies, bugs, beetles, bees & wasps, reptiles like snakes and lizards and birds like eagles, sparrows, hoopoes, peacock. Although many of them are harmless, some may cause harm if touched, provoked or within their space. Thus we urge you, while moving around in the night only with a light on, stay in the room if a wild animal is spotted outside & respect wildlife. Our cleaning standards are at the highest, but that doesn’t stop the occasional insect, slug , flies, frog, lizard or mouse from visiting the room. Housefly numbers can increase dramatically at certain times of the year and may appear in the rooms.
Please consider this before booking and do not book in TeHyCa if you are not prepared for an occasional encounter or have any phobias of any type of animals. We are immersed in nature. TeHyCa sees animals as friends, not enemies.
Parking
Parking is in the designated area on the road touching TeHyCa 30 meters ahead of TeHyCa gate on the opposite side. Parking is at owners risk.
Food
TeHyCa is only a provider of unique stays. TeHyCa does not have a kitchen. Food is available on order from nearby restaurant delivered to your room. See Food & Beverages
Third party products and services
TeHyCa is not responsible for quality of product/services by third parties such as food vendors, tours and taxi operators etc.
Power Backup
We provide power backup between 8 am and 11 pm during power failure. There maybe upto 20 minutes lag time to switch to standby power supply. During times of low voltage or on power back up, high intensity electricity equipment's like microwave & kettle may fail to work. In extremely bad weather conditions, we may have to switch off power back up to save electricals. At times of generator failure, there maybe no power for extended periods of time even days.
Guest Damages
TeHyCa charges for loss/damage of property or belonging during your stay. Do not take furniture/items designed for indoor use outdoors, such as wooden items, cushions/pillows, electronics which can be damaged by external conditions such as moisture/wind/sunlight. Charges for loss/damage of any TeHyCa property/belongings will be many times higher than the item damage repair/replacement cost to factor in cost of transport, time, effort etc as deemed fit by management.
Guest is responsible for all loss/damage of room items/cutlery between check-in and check-out. We urge you to leave door and windows locked when outside the room and do not leave any personal belongings or TeHyCa belongings outside, if not around it, as monkeys/wind/rain could damage or take it away.
Local Employement/Language Barrier
TeHyCa provides great majority of employment to local people primarily from nearby areas. This is part of our vision to contribute to local community. The local people of the region are also better suited for the physically challenging work environment at TeHyCa. Due to this the primary language of communication/fluency is Tamil and only a minimal level of fluency in other languages. If ever faced with severe language barrier, please feel free to request staff to speak with someone else with a better understanding of the language spoken.
Technical Failures
Smart features of the the Smart pod/Cabin are prone to failure and can take weeks to replace/repair and may sometimes not work during your stay. You may still be able to operate it manually!
Being in a remote location, if anything fails to function, we may sometimes not be able to fix immediately and may take very long to be rectified. E.g., long power outage and generator fails to function. Be prepared for a completely off the grid experience at any point in time and may last the duration of your stay.
Pets
TeHyCa is not a pet friendly property.
Terms, conditions & tariiffs may change from time to time. Please check website for updated information before booking and stay.